Merrylands, New South Wales, November 14, 2025 (GLOBE NEWSWIRE) — Merrylands, New South Wales – November 14, 2025 – –
Moonlight Electrical Group, a Sydney-based electrician located in Merrylands, New South Wales, has announced the introduction of new service guarantees, a lifetime warranty on all labor and a commitment to on-time arrival, to boost customer confidence in the home services sector.
Earlier this week, the family-owned electrical company confirmed the upgrade as part of its broader efforts to raise accountability and service reliability across Sydney’s residential electricity industry.
Under the new framework, customers get a lifetime warranty on all labor and a promise that service calls will be free if technicians arrive later than the agreed-upon date.
The move reflects a growing shift among Australian businesses towards clear communication and measurable reliability, as homeowners become more selective about who they allow into their homes.
According to IBISWorld, the country’s electrical services market is expected to reach approximately A$36.2 billion by 2025, expanding modestly by approximately 0.8 percent each year.
Industry observers point out that competition and customer awareness are forcing many small operators to differentiate through accountability rather than advertising.
Moonlight Electrical’s new policy fits this trend, offering simple standards that the public can verify rather than glossy slogans.
Company director Alanis Al Bustani said that the company improved its guarantees after receiving consistent feedback from homeowners who valued reliability and openness more than price. He explained that customers not only want to know how much a service will cost, but also how the business will be handled and supported afterward.
The company’s approach is now based on three ideas: permanent manufacturing coverage, predictable arrival times, and direct access to licensed electricians. Al Bustani added that allowing people to speak with qualified business personnel, rather than intermediaries, reduces delay and confusion. He said this system helps customers make quicker decisions and ensures all work remains compliant with NSW safety standards.
Australia employs more than 131,000 electricians, but national forecasts predict a shortfall of about 17,000 qualified workers by 2030 as renewable energy and infrastructure projects expand, The Australian reports.
This shortage, combined with strong demand for urban housing, continues to increase the availability of services. Companies that emphasize punctuality and documented manufacturing are recognized as companies that keep trust intact during a skills crisis.
Moonlight Electrical Group, a trusted electrical services provider, operates out of Merrylands and serves individual and small business customers throughout Greater Sydney and surrounding areas. Its pricing model includes clear, written estimates along with a $50 discount for online bookings and 10 percent for senior living programs, which the company describes as a practical way to keep the cost of professional electrical work down.
The company keeps its team available at any hour, to handle scheduled tasks and urgent callouts when electrical problems cannot wait. This around-the-clock commitment has become one of the qualities many homeowners look for when choosing an electrician they can rely on. These commitments have boosted confidence among homeowners looking for a reliable electrician Sydney can trust for routine maintenance and urgent repairs.
Safe Work Australia’s commentary also points to reliability as a growing trade standard, particularly as the workforce ages and customer expectations rise.
Moonlight Electrical Group’s policy update shows how a small, family-run business can turn these expectations into clear standards that anyone can understand and measure.
For more information, visit https://moonlightelectrical.com.au
About Moonlight Electric Group
Founded in 2010, Moonlight Electrical Group is a family-owned electrical services company headquartered in Merrylands, New South Wales. It provides residential and small business electrical solutions built on transparency, timely response and responsible manufacturing. Our lifetime labor warranty and on-time arrival policy demonstrate a long-term commitment to reliability and customer trust.
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For more information about Moonlight Electrical Group, contact the company here:
Moonlight Electrical Group
Alanis Boustany, director
0401 019 632
(email protected)
31 Francis Street, Merrylands NSW 2176, Australia
Contact: Alanis Boustany, Director
